There are so many various radios, which require zillions of combinations configuration and unique setups. This program is dynamic and flexible, however, requires plenty of support. If only it was the software, than one can argue about the price (I guess), but with the support, it is a steal.Nearly every Ham operator will need support when installing the HRD, as each rig is different Their support, is outstanding, even though my problem had nothing to do with HRD, their team still supported my problem.For a $100 I got my monies worth!
I can't imagine how HRD can support every single variation of these rigs! God bless their support.It has to be a nightmare! Sold all my ham equipment a few years back (I did not want to!), anyway, back into Ham radio again, and one of the first items to purchase is HRD. Really great support, I still don't know how they make money.With all the support! Kevin was professional, highly knowledgeable, precise, and fast. The support engineer (Kevin) spent at least 30 minutes, and took care of my problems. I needed support to make the FTDX 10 work with the HRD, also need to figure out the logging They are really trying but so far, my 31 years as an IT Manager would call the product "unstable." Now, we may find something wrong with my PC or my Windows install but for right now, I cannot recommend HRD. The support folks have been very responsive. Although the fix was simple (File> Open>My Log), I didn't recognize what had happened. It was there Sunday night but Monday, I got a world map and rig information. THEN earlier this week, the logger disconnected itself from my logging database. About 85% of the time, the Log Program does not show up on the screen, although it is in Task Manager. HRD Rig Control shows up in my task list but not on the screen. About 30% of the time when I ask HRD to do its thing, the rig control program simply doesn't show up. I am running Windows 10 on a Dell 8700 desktop (I7, 16GB). My issue is often times, the software doesn't show up on my PC. I had used the Simon Brown "free" version for 10+ years but figured that I should support the folks who took over support and improvement. Hate to do this but I am not happy with the licensed version of HRD.
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